Privacy Policy

S Arena (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the rights you have over your personal data when you use our platform, including the website, mobile apps, and any related services (collectively, the “Platform”).

1. Age Limits

S Arena is not directed to children under 13. We do not knowingly collect personal information from anyone under 13, and we will delete any such information we discover.

Real-money features (deposits, prize pools, withdrawals) are restricted to users who are at least 18 years of age (or the age of majority in their jurisdiction). Users under 18 may only access free-to-play features where available.

2. Information We Collect

Information you provide directly

• Name, email address, username, and avatar
• Identity verification documents (government ID, proof of address) when required for payouts or compliance
• Payment information (processed by our PCI-compliant payment partners)
• Customer support communications and any content you submit to the Platform

Information we collect automatically

• Device information (model, operating system, browser type, language)
• Log data (IP address, access times, pages visited, error reports)
• Gameplay data (scores, bets, rankings, time spent on the Platform)
• Cookies and similar technologies (see “Cookies” below)

Information from third parties

• Authentication providers (e.g., Google, Apple) when you sign in via those services
• Payment processors confirming or refunding transactions
• Fraud-prevention and identity-verification vendors

3. How We Use Your Information

We use your information to:

• Operate the Platform — track scores, rankings, prize pools, and payouts
• Verify your identity, age, and eligibility
• Process deposits and withdrawals
• Detect and prevent fraud, cheating, money laundering, and abuse
• Provide customer support and respond to your inquiries
• Send service notifications, transactional emails, and (with consent) marketing
• Improve and personalize the Platform
• Comply with our legal obligations

4. How We Share Your Information

We do not sell your personal information. We share information only with:

• Service providers who help us operate the Platform (cloud hosting, analytics, payment processing, identity verification, customer support tools)
• Other players — your username, avatar, and game scores are visible on public leaderboards
• Legal authorities when required by law, court order, or to protect our rights and the safety of our users
• Acquirers in connection with a merger, acquisition, or sale of all or part of our business

5. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information (subject to legal retention requirements)
• Export your data in a portable format
• Object to or restrict certain processing
• Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

6. Cookies and Tracking

We use cookies and similar technologies to keep you signed in, remember your preferences, analyze how the Platform is used, and protect against fraud. You can control cookies through your browser settings, but disabling them may limit certain features.

7. Specific Privacy Rights

California residents

Under the California Consumer Privacy Act (CCPA), you have the right to know what personal information we collect, request deletion, and opt out of the sale or sharing of your information. We do not sell personal information.

European residents

Under the General Data Protection Regulation (GDPR), you have all of the rights listed in Section 5 above. The legal bases for our processing include performance of a contract, legitimate interests, legal obligation, and (where required) your consent.

8. Data Security

We implement industry-standard technical and organizational measures to protect your information, including encryption in transit and at rest, access controls, and regular security audits. However, no system is 100% secure. You are responsible for keeping your password confidential.

9. Data Retention

We retain your personal information only as long as necessary to operate the Platform, comply with our legal obligations (including financial record-keeping), resolve disputes, and enforce our agreements. When we no longer need your data, we delete or anonymize it.

10. International Transfers

We may transfer and process your information in countries other than the one in which you live. When we do, we use appropriate safeguards (such as standard contractual clauses) to protect your data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via the Platform or by email. Your continued use of the Platform after such changes constitutes acceptance of the new policy.

12. Contact

For questions about this Privacy Policy or to exercise your rights, contact us at [email protected].